Refund policy
Returns
We accept return requests within 14 days of delivery. If 14 days have passed since you received your order, unfortunately we are unable to offer a return.
To qualify for a return, items must be:
- In the same condition as delivered
- Unused and unassembled
- Returned with original tags and packaging
- Accompanied by proof of purchase
To request a return, please email us at contact@royalfurniture.london with your order details.
Once your return is approved, we will provide clear instructions on how and where to send the item. Returns sent without prior approval will not be accepted.
For any questions related to returns, you can always reach us at contact@royalfurniture.london.
Damaged or Incorrect Items
Please check your order as soon as it arrives. If your item is damaged, faulty, or incorrect, contact us immediately so we can review the issue and arrange an appropriate solution.
Items That Cannot Be Returned
Some products are not eligible for return, including:
- Custom-made or personalized items
- Special order products
- Clearance or sale items
- Gift cards
If you are unsure whether your item can be returned, please contact us before placing your order.
Exchanges
We do not offer direct exchanges. To receive a different item, please return the original product (subject to approval) and place a new order separately.
EU Customers – Right to Cancel
If your order is delivered within the European Union, you have the legal right to cancel or return your purchase within 14 days, without providing a reason.
Returned items must be unused, in original condition, with packaging and proof of purchase, as outlined above.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
Approved refunds will be issued to the original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 14 business days have passed since your refund was approved, please contact us at contact@royalfurniture.london